Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we will replace or refund it. For quality issues, include your order number and clear photos of the product on a flat, well-lit surface via our contact form.
Pro Shaker Bottle
If your bottle arrives damaged, defective, or with a manufacturing issue, contact support within 30 days of delivery with your order number and a clear photo. We will replace it or refund you at no cost.
For hygiene reasons, we do not accept returns or exchanges on bottles that have been opened or used. Unopened, unused bottles in original packaging may be eligible for return on a case-by-case basis. Contact support to request approval.
Use the support link in your order confirmation email or visit your order status page to start a claim. Our fulfillment team responds within 1 to 2 business days.
Made-to-order products
For made-to-order products, we do not accept general returns or sizing-related returns. The following cancellation and refund terms apply to made-to-order items.
Cancellations and changes
If you wish to cancel or amend a made-to-order purchase, please use the link in your confirmation email. You can edit your order before it goes to production. Once it has gone to production, you may be eligible for a replacement or resolution depending on the situation. After receiving your order, you have 30 days to address quality issues.
Returns and refunds for quality issues
We cannot issue refunds, returns, or exchanges for made-to-order items except for quality issues. Include your order number and a clear photograph showing the print issue or damaged area via our contact form.
PayPal: Any refunds processed will show in your PayPal balance within 24 business hours. Credit card: Any refunds processed via your credit or debit card will show in your bank account within 7 to 10 business days, depending on your bank.
Digital downloads
Our workout programs and Nutrition Reset Framework are digital PDF downloads. If you have trouble accessing a download, please contact support with your order details.
Donations and tips
Donations and tips are non-cancellable and non-refundable. Once checkout payment is complete, we cannot cancel or refund them.
Locked messages
Locked messages are non-refundable. If you have issues accessing a locked message after payment, please contact support. We will be happy to troubleshoot the problem and find a resolution.
Accepted payment methods
We accept credit and debit cards, PayPal, Google Pay, Apple Pay and, depending on your location, Klarna, AfterPay and local payment methods.
International orders
International orders may be subject to import taxes, duties and other customs charges. If your order includes international shipments, you will see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for applicable import duties or fees, whether collected at checkout or on delivery. For information about your country's customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy · Terms of Service